Refund policy

UNWYND RETURNS & REFUND POLICY

Last updated: 12 August 2026

At UNWYND, we want you to feel confident in your purchase. We offer a 30-Night Comfort Guarantee, in addition to your rights under the Australian Consumer Law.

30-Night Comfort Guarantee

We understand that comfort is personal and that it can take time to know whether a product feels right.

If The Drift Hoodie™ isn't the right fit for you or your child, you may request a return within 30 days of receiving your order.

To request a return under our 30-Night Comfort Guarantee, please contact us at daniella@unwynd.com.au within the 30-day period.

To be eligible for a return under the Comfort Guarantee:

the item must be returned in a clean and hygienic condition;
the item must not be damaged through misuse, neglect or improper care;
all removable components originally supplied with the product must be returned; and
proof of purchase must be provided.

Because our 30-Night Comfort Guarantee is designed to allow you to experience The Drift Hoodie™, the product does not need to be completely unworn or unused to qualify under this guarantee.

However, we reserve the right to decline a return under the voluntary Comfort Guarantee where the product has been damaged, excessively soiled, altered, misused or not cared for in accordance with the supplied care instructions.

This Comfort Guarantee is provided in addition to your rights under the Australian Consumer Law and does not limit or replace those rights.

How to Start a Return

To request a return, contact us at:

daniella@unwynd.com.au

Please include your:

order number;
name;
reason for the return; and
any relevant photographs if the product is faulty, damaged or incorrect.

If your return is approved, we will provide instructions explaining how and where to return your item.

Please do not send products back without first contacting us, as this may delay the processing of your return.

Return Shipping

For returns made under our voluntary 30-Night Comfort Guarantee where the product is not faulty, damaged or incorrect, return shipping costs are the responsibility of the customer unless we advise otherwise.

Where a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee under the Australian Consumer Law, we will comply with our obligations regarding reasonable return costs and available remedies.

Faulty, Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item is faulty, damaged, incorrectly supplied or you believe there is another problem with your order, please contact us as soon as reasonably possible at daniella@unwynd.com.au.

Please provide your order details and, where appropriate, photographs showing the issue so we can assess the matter and assist you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

If a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and whether the failure is major or minor.

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law.

Change of Mind

Our 30-Night Comfort Guarantee provides eligible customers with an additional opportunity to return The Drift Hoodie™ within 30 days of receiving it, subject to the conditions outlined above.

For other products, accessories, promotional items or gifts, change-of-mind returns will only be available where expressly stated at the time of purchase.

Your rights under the Australian Consumer Law are unaffected.

Exchanges

If you would like a different size or colour, please contact us at daniella@unwynd.com.au.

Subject to stock availability, we will advise you of the available options.

During limited releases, some sizes or colours may sell out and we cannot guarantee that a replacement will be available.

Where an exchange cannot be accommodated, we will discuss the available return options with you.

Refunds

Once we receive and inspect an eligible return, we will notify you of the outcome.

Where a refund is approved, the refund will generally be issued to your original payment method.

Please allow up to 10 business days after we process an approved refund for it to appear in your account. Processing times can vary depending on your bank or payment provider.

If more than 15 business days have passed since we confirmed that your refund was processed, please contact us at daniella@unwynd.com.au.

Original shipping charges are generally not refundable for change-of-mind or Comfort Guarantee returns, except where required by law or where we advise otherwise.

Australian Consumer Law

The benefits provided by UNWYND's 30-Night Comfort Guarantee are in addition to your rights and remedies under the Australian Consumer Law.

Nothing in this Returns & Refund Policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.