Privacy policy

UNWYND PRIVACY POLICY

Last updated: 12 August 2026

At UNWYND, we respect your privacy and are committed to handling personal information responsibly and transparently.

This Privacy Policy explains how UNWYND (“UNWYND”, “we”, “us” or “our”) collects, uses, stores and discloses personal information when you visit our website, make a purchase, contact us, subscribe to our communications or otherwise interact with us.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer our products and services to you.

By using our website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

Where applicable, we handle personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles and other applicable Australian laws.

1. PERSONAL INFORMATION WE MAY COLLECT

The personal information we collect depends on how you interact with UNWYND.

We may collect information including:

  • your name;

  • email address;

  • billing and shipping address;

  • telephone number where provided;

  • order and transaction information;

  • products you purchase, return, exchange or view;

  • account information where you create a customer account;

  • communications you send to us;

  • customer service and returns information;

  • marketing preferences;

  • device and browser information;

  • IP address;

  • information about how you interact with our website; and

  • other information you choose to provide to us.

We aim to collect only information that is reasonably necessary for our business activities and the services we provide.

2. PAYMENT INFORMATION

When you make a purchase, payment information may be collected and processed by Shopify Payments, PayPal or another payment provider available through our checkout.

UNWYND does not generally receive or store your complete credit or debit card details.

Payment providers may process information in accordance with their own privacy policies and legal obligations.

3. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order;

  • when you create or use a customer account;

  • when you subscribe to our email list;

  • when you contact customer service;

  • when you request a return, refund or exchange;

  • when you participate in a promotion, survey or review;

  • automatically when you browse or interact with our website, including through cookies and similar technologies;

  • from Shopify and other service providers that assist us in operating our business; and

  • from third parties where permitted by law.

4. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • process and fulfil orders;

  • process payments;

  • arrange shipping and delivery;

  • provide tracking and order updates;

  • process returns, exchanges and refunds;

  • communicate with you about your order;

  • provide customer support;

  • maintain customer accounts;

  • respond to enquiries;

  • operate, maintain and improve our website;

  • understand how customers interact with our website;

  • prevent fraud and maintain the security of our store;

  • administer promotions or offers;

  • send marketing communications where permitted;

  • personalise aspects of your shopping experience;

  • comply with applicable legal, regulatory and accounting requirements; and

  • protect our legal rights and the rights of our customers.

We will not use personal information for an unrelated purpose where doing so would be inconsistent with applicable law.

5. EMAIL MARKETING AND COMMUNICATIONS

If you choose to subscribe to UNWYND marketing communications, we may use your name and email address to send you information about products, launches, offers, educational content and other UNWYND news.

Our email marketing may be managed using third-party platforms such as Klaviyo.

We will send electronic marketing communications in accordance with applicable Australian laws, including the Spam Act 2003 (Cth).

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link contained in the email or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications that are necessary to manage your orders, returns or customer account.

6. COOKIES AND WEBSITE TECHNOLOGIES

Our website and the services that support it may use cookies and similar technologies.

These technologies may be used to:

  • remember your preferences;

  • maintain your shopping cart;

  • enable website functionality;

  • understand website traffic and usage;

  • improve our website;

  • measure marketing performance;

  • prevent fraud; and

  • where permitted, provide more relevant advertising.

Some cookies are necessary for our website to operate, while others may be used for analytics, marketing or personalisation.

You may be able to manage cookies through your browser settings and any privacy or cookie controls made available on our website.

Disabling certain cookies may affect the functionality of parts of our website.

7. MARKETING AND ADVERTISING

Where permitted by law and subject to your available privacy choices, we may use information about interactions with our website to understand the effectiveness of our advertising and to show advertising that may be more relevant to customers.

This may involve services provided by Shopify and other advertising, analytics or marketing providers.

Where required, we will provide appropriate choices or consent mechanisms relating to these activities.

8. WHEN WE DISCLOSE PERSONAL INFORMATION

We do not sell customer personal information in the ordinary meaning of selling customer lists or contact information for money.

We may disclose personal information to trusted third parties where reasonably necessary to operate our business.

These may include:

  • Shopify;

  • payment processors;

  • PayPal;

  • Klaviyo and other email or marketing service providers;

  • Australia Post and other delivery providers;

  • website hosting and technology providers;

  • analytics providers;

  • professional advisers such as accountants or legal advisers;

  • fraud prevention and security providers; and

  • government, regulatory or law-enforcement authorities where required or authorised by law.

We aim to provide third parties only with the information reasonably necessary for them to perform the relevant service.

Third-party providers may handle personal information in accordance with their own privacy policies and legal obligations.

9. SHOPIFY

Our online store is hosted by Shopify.

Shopify collects and processes certain personal information when you access or use our store in order to provide its e-commerce platform and related services.

Information submitted through our store may therefore be transmitted to and processed by Shopify and service providers that support Shopify's services.

Shopify may process information in Australia and other countries in accordance with its privacy practices and applicable law.

For more information about Shopify's handling of personal information, please refer to Shopify's Consumer Privacy Policy and privacy resources available through Shopify.

10. OVERSEAS PROCESSING AND DISCLOSURE

Some of the technology and service providers we use may operate or store information outside Australia.

As a result, personal information may be processed or stored in countries other than Australia.

The countries involved may vary depending on the service providers and infrastructure used to operate our website, process payments, manage communications and provide related services.

Where Australian privacy laws apply to us, we will take reasonable steps required by law in relation to overseas disclosures of personal information.

11. CHILDREN'S PRIVACY

UNWYND products may be designed for or used by children and teenagers; however, our online store and purchasing services are intended to be used by adults.

We do not knowingly seek to collect personal information directly from children for the purpose of creating customer accounts, processing purchases or sending marketing communications.

Parents and guardians should supervise children's use of our website.

If you are a parent or guardian and believe that a child has provided personal information to us without appropriate permission, please contact us at daniella@unwynd.com.au so that we can review the situation and, where appropriate, delete the information.

12. PHOTOGRAPHS, REVIEWS AND USER-GENERATED CONTENT

If you voluntarily provide a review, testimonial, photograph, video or other content to UNWYND, we may collect the personal information contained in that material.

Where we wish to use identifiable photographs, videos, testimonials or similar customer content for marketing or promotional purposes, we will do so in accordance with applicable law and any consent or permission required in the circumstances.

Additional care will be taken where content identifies a child.

13. SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We also use service providers that maintain their own technical and organisational security measures.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

You are responsible for keeping any customer-account password or login information confidential.

If you believe your account or personal information may have been compromised, please contact us.

14. RETENTION OF PERSONAL INFORMATION

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • fulfil orders;

  • maintain appropriate business and transaction records;

  • provide customer support;

  • manage returns and warranties;

  • comply with taxation, accounting and other legal obligations;

  • prevent fraud; and

  • resolve disputes or enforce agreements.

When personal information is no longer reasonably required, we will take reasonable steps, where appropriate, to delete or de-identify it, subject to legal and legitimate record-keeping requirements.

15. ACCESS AND CORRECTION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that you believe is inaccurate, incomplete or out of date.

We may need to verify your identity before processing a request.

Where applicable law gives you additional privacy rights, we will respond to requests in accordance with those requirements.

To make a request, contact us at:

daniella@unwynd.com.au

16. PRIVACY COMPLAINTS

If you have a concern or complaint about how UNWYND has handled your personal information, please contact us at:

daniella@unwynd.com.au

Please provide sufficient information for us to understand and investigate your concern.

We will take reasonable steps to review your complaint and respond within a reasonable timeframe.

Where the Privacy Act 1988 (Cth) applies to us, you may also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you are not satisfied with our response.

17. THIRD-PARTY LINKS

Our website may contain links to websites or services operated by third parties.

UNWYND does not control the privacy practices of third-party websites.

If you follow a link to another website or service, we recommend reviewing that provider's privacy policy before providing personal information.

18. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers, practices or legal obligations.

The current version will be published on our website and the Last updated date will be changed accordingly.

Where required by law, we will provide additional notice of material changes.

19. CONTACT US

If you have questions about this Privacy Policy, would like to request access to or correction of your personal information, or wish to make a privacy complaint, please contact:

UNWYND

Email: daniella@unwynd.com.au

Website: unwynd.com.au